We aim to ensure your complete satisfaction with every purchase. If you’re not satisfied, we’re here to help. Please review our refund and return policies to understand the process.
- Eligibility for Returns: Items can be returned within 15 days of delivery under the following conditions:
- The product is defective or damaged.
- The item received does not match the description or order.
- Items must be unused and in their original packaging with tags intact.
- Mandatory Video Proof:
- To process any return or refund, a clear video of the unboxing and the defective or damaged product must be provided.
- The video should capture the entire product clearly and highlight the issue.
- Steps to Initiate a Return:
- Contact us at support@hrfprintstudio.com or call +91-9156044110 within 15 days of receiving the product.
- Provide your order details, video proof of the product’s condition, and reason for the return.
- Our team will guide you through the next steps.
- Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days and credited to your original payment method.
- Exchanges:
- We replace items if they are defective or damaged. For exchange requests, follow the same return process.
- Non-Returnable Items:
- Customized or personalized items cannot be returned unless they are defective or damaged.
- Products on sale or marked as final sale are not eligible for returns.
- Shipping Costs:
- If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the shipping costs.
- For other returns, the customer is responsible for the return shipping charges.
- Quality Assurance:
- Each product undergoes strict quality checks before shipping. If an issue arises, we are committed to resolving it promptly.
- Contact for Assistance:
- Email: support@hrfprintstudio.com
- Phone: +91-9156044110
- Address: Shop No. 2, Shree Krushna Colony, Thergaon Phatta, Pune – 411033
We value your trust and strive to make your shopping experience hassle-free. Thank you for choosing HRF Print Studio!